There are no public workshops planned for 2011
If you have a group of five or more please contact us to discuss your needs by clicking here
Workshop Topics
Networking
Customer Service
Communication
Networking..
Workshops & Connect with Sue Henry
"I’ve been a natural networker my entire life but didn’t actually know that’s what I was doing until I first heard the term in the early 1990’s. Since then I've been passionate about spreading the messages of the benefits it can bring." Sue Henry
Accelerate Your Networking Skills
Networking is a critical factor of success, yet most people don't put in the time and effort to meet, make and maintain contact with others. Many people misinterpret networking at functions and events for small talk when it can be a powerful career and business building tool. At this interactive and fun session we examine the networking fundamentals required for business today including:
- The key elements to successful networking.
- The importance of maintaining contact with those that you meet and the simple tools and strategies to assist.
- Understanding networking functions, people's behaviour and creating opportunities.
- Creating effective budgets for Networking.
- Learn the secrets of making new contacts in a short amount of time.
- Mastering the relationship and maintaining the balance of Face to Face, E-mail and Phone contacts.
- The tools & resources for effective networking.
The basic premise of this workshop is to enable the participants to identify their individual strengths and challenges and to set an immediate course of action for improvement. Specifically we will focus on their role within the company and how their networking behaviours, skills and knowledge impact the success of their career and the company. This practical workshop covers three core aspects Goals & Motivation, Networking Fundamentals and Mastering Relationships.
Understand Your Networking Personality
Networking is a powerful business and life tool, used in an appropriate and consistent manner it really can bring you anything you want in your business and life. During this presentation Sue unlocks the profiles of the six most common networking personalities in business today.
Networking Bridging the Gap to Sales
For many people networking means attending events and meeting contacts. To gain the full BENEFITS of networking for sales in your business you need to master a systematic and methodical approach to securing business. During this presentation Sue will take you thruogh an easy and systematic approach to sales utilising your networking skills.
Request Information about Sue Henry speaking at your conference or event
Customer Service..
"Regardless of the circumstances or who you are a customer starts with an expectation of who you are and what type of service you or your company provides based purely on their initial perception"
Customer service workshop - Developing Exceptional Customer Service
Regardless of the circumstances a customer starts with an expectation of who you are and what type of service you or your company provides. Whether that expectation is correct or not the customer will make assumptions based on that expectation. The Exceptional Customer Service program focuses on identifying the challenges we are faced with when dealing with today’s customers and their expectations.
More specifically we examine:
- How to quickly identify the communication style of anyone you interact with.
- How to manage the difficult customer.
- How to build and maintain relationships with your customers internal and external.
- Guidelines for today’s business telephone and email etiquette.
- How to create a positive and professional first and lasting impressions using any communication mediums
- How to determine appropriate questioning styles to achieve specific outcomes.
- Understanding the communication process and your own individual style.
Communication...
"The true art of obtaining new customers is developing an unwavering connection with the people that need your business”
Workshops
Understanding Yourself and Your Customers
Pitching & Promoting Yourself and/or Your Business
Teamwork Makes the Dream Work
