Customer Service..

"Regardless of the circumstances or who you are a customer starts with an expectation of who you are and what type of service you or your company provides based purely on their initial perception"

 

Customer service workshop - Developing Exceptional Customer Service

Regardless of the circumstances a customer starts with an expectation of who you are and what type of service you or your company provides. Whether that expectation is correct or not the customer will make assumptions based on that expectation. The Exceptional Customer Service program focuses on identifying the challenges we are faced with when dealing with today’s customers and their expectations.

More specifically we examine:

 

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• How to quickly identify the communication style of anyone you interact with.
• How to manage the difficult customer.
• How to build and maintain relationships with your customers internal and external.
• Guidelines for today’s business telephone and email etiquette.
• How to create a positive and professional first and lasting impressions using any communication mediums
• How to determine appropriate questioning styles to achieve specific outcomes.

 

• Understanding the communication process and your own individual style.